Cuban Crafters Cigar Company's Full Satisfaction Guarantee
Cuban Crafters Cigar Company wants you to fully enjoy your boutique premium cigars. You must be fully satisfied with every cigar and cigar accessory, the prices and our service, or you get a full refund of the purchase price. Here’s how our cigar company unconditionally guarantees all the cigars and cigar accessories that we sell. When you receive the cigars, you have one week to smoke your first cigar. If after smoking the cigar you are not fully satisfied with the product, price or our service, for any reason, just contact us or log into you account and a Return Merchandise Authorization (RMA) Number will be provided. Simply place this RMA number on the shipping box and send it back to us. A full credit of the purchase price, minus the shipping charges, will be issued upon us receiving the cigars or accessories.
If you receive cigars, humidors, cigar cutters, cigar cases, lighters or other accessories that were damaged during shipping, immediately contact UPS or the U.S. Postal Service (depending on the carrier who delivered the box) and report it. After reporting the damage to the carrier contact us . We will promptly replace the shipment free of any charges to you.
In order to keep the cigars in perfect condition, they are stored in our humidors at a perfect 70º F and 80% humidity. This ensures that by the time that you receive them, the humidity will be between 65% and 70%. Additionally, they are wrapped in cellophane for the trip to you. This usually helps them retain their freshness. Our guarantee includes that all the cigars will arrive to you in perfect condition. However, in the unlikely event that cigars arrive dry, you can place them in a humidor and they will regain their required moisture. If after reviving your cigars you are still not satisfied with them, for any reason, you can contact us and they will be replaced. That’s how confident we are of the products we sell! Cuban Crafters stands behind every product we sell.