Cuban Crafters Cigar Company wants you to fully enjoy your boutique premium cigars. You must be fully satisfied with every cigar and cigar accessory, the prices and our service, or you get a full refund of the purchase
price. Here’s how our cigar company unconditionally guarantees all the
cigars and cigar accessories that we sell. When you receive the cigars, you have
one week to smoke your first cigar. If after smoking the cigar you
are not fully satisfied with the product, price or our service…for
any reason…then just contact us at sales@cubancrafters.com or our Customer Service Manager at 305-573-0222 extension 217 and a Return Merchandise Authorization
(RMA) Number will be provided. Simply place this RMA number
on the shipping box and send it back to us. A full credit of the purchase price,
minus the shipping charges, will be issued upon us receiving
the cigars or accessories.
If you receive cigars, humidors, cigar cutters, cigar cases, lighters or other accessories that were damaged during
shipment, immediately contact UPS or the U.S. Postal Service
(depending on the carrier who delivered the box) and report
it. After reporting the damage to the carrier contact us
. We will promptly replace the shipment free of any charges to you.
In order to keep the cigars in perfect condition, they are
stored in our humidors at a perfect 70º F and 80% humidity.
This ensures that by the time that you receive them, the humidity will be between 65% and 70%. Additionally, they are wrapped in cellophane for the trip
to you. This usually helps them retain their freshness. Our
guarantee includes that all the cigars will arrive to you
in perfect condition. However, in the unlikely event that cigars arrive dry, you can place them in a humidor and they
will regain their required moisture. If after reviving your
cigars you are still not satisfied with them…for any reason…You
can contact us at sales@cubancrafters.com
or our Customer Service Manager at 305-573-0222 extension 217 and they will be replaced. That’s how confident we are of the products we sell! Cuban Crafters stands behind every product we sell.
